Jump to content
EaglePrince

Steam refunds

Recommended Posts

I know many don't like Steam here, but I just wanted to share this thing with you guys, as I find it interesting, and it may be possible that someone may not notice it. If we have look at what they say, it is a nice thing - being able to get a refund for a purchased game while only condition is not having playing the game for more than two hours (although for some games two hours is not enough to see if it suits you) and that one needs to ask for a refund within the fourteen days after the purchase. They also claim that they would give the refunds in any case if the two conditions are satisfied, including if someone buys a game which he cannot run on his/her computer.

 

Steam Refunds

You can request a refund for nearly any purchase on Steam?for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

 

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we?ve described, you can ask for a refund anyway and we?ll take a look.

 

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Click here for a full list.)

 

Where Refunds Apply

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases.

 

Refunds on Downloadable Content

(Steam store content usable within another game or software application, "DLC")

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

 

Refunds on In-game Purchases

Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.

 

Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game?s release date.

 

Steam Wallet Refunds

You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.

 

Refunds on Bundles

You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.

 

Purchases Made Outside of Steam

Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).

 

VAC Bans

If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.

 

Movies

We are unable to offer refunds for movies on Steam.

 

Refunds on Gifts

We are unable to offer refunds for gifts after they have been redeemed by the recipient.

 

Abuse

Refunds are designed to remove the risk from purchasing titles on Steam?not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

 

How to Request a Refund

You can request a refund or get other assistance with your Steam purchases at help.steampowered.com.

 

 

Last updated June 2, 2015

 

Valve Software

? 2015 Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.

VAT included in all prices where applicable. Privacy Policy | Legal | Steam Subscriber Agreement | Refunds

About Valve | Business Solutions | Steamworks | Jobs | Steam Distribution | Steam | @steam_games

Share this post


Link to post
Share on other sites

Thanks for posting that. I actually bought a game a month or so ago that turned out to be too demanding for my computers graphics. I'd heard somewhere that Steam didn't give refunds, but I'm glad to see this isn't the case. :)

Share this post


Link to post
Share on other sites

I heard the same thing, and I also heard that about Uplay... I understand that they are able to say "no refunds, you were given a functioning product (there was no damage, etc...)", but it is good that they do this. In fact, this way more people would buy from them - rather than from a store, if they can replace a game, or get money back easier. I understand that there is different situation about this matter in different countries, and each store is a story for itself, but I have realized that those guys in the store in my town are good guys in this matter, so Steam does have to offer us even better service if they want us to buy games from Steam instead. :)

Edited by EaglePrince

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Topics

    • AI in Multiplayer-solution for non-steam version - tested with v1.4.1

      AI in multiplayer - if you're still looking for "Stronghold 2 Manager"... For those of you that want AI back in the multiplayer so you can do co-op and can't find a solution, read on. The AI in multiplayer was removed from the non-steam version some time ago via a patch I believe. There was a solution using so-called "Stronghold2 Manager" some time back but that always showed up having viral content and was hard to find (and you had to trust...). I found this source code (Mod edit: link removed)

      in Stronghold 2

    • Stronghold 2 - Steam Edition, Version 1.5

      Fairly recently, Firefly released a digital Steam edition of Stronghold 2 in order to keep up to date with the growing online digital market. Stronghold 2 on disc has not been selling with the change in computer hardware and in consumer needs. CD ROMs are no longer seen as a requirement of a computer and even pre-built systems often come without. Therefore, getting older games into the digital market allows Firefly to gain more and to also keep games up to date with relative ease.?   Currently,

      in Stronghold 2

    • Steam - "Holdfast" is 25% off for a limited time!

      I noticed a few members of these forums have added the game "Holdfast: Nations at War" to their wishlist. Whilst I would love to be able to purchase a copy each, I don't have the money. However, the developers have put the game down by ?5 for a limited time 'for King George'. If anyone is interested, as it is a game that seems to appeal to our community, here is the page -? http://store.steampowered.com/app/589290/Holdfast_Nations_At_War/

      in The Open Castle Inn

    • Stronghold 1 HD (GOG AND STEAM Issues)

      Specs: Win7 pro 64bit , i5-6500 CPU, GTX 960 Graphics, 16gb Ram - Fresh installation , all drivers up to date.   GOG Version issue: I launch game and screen flickers like 5-10 times and the game will sometimes load , but often it will just be a black screen and I'll have to power off PC . I've tried multiple compatibility modes , Desktop is 1920x1080 , I set resolution ingame to 1920x1080.?   Steam Version issue: Game launches fine , game runs perfect 120+ FPS steadily . issue is my game will su

      in Stronghold 1

    • Stronghold 2 steam Edition!

      Firefly studios posted to a comment under their englis announcmment video of the stronghold legends steam edition: I know, that comment is already two weeks ago,but i decided to post it here, because no one did it before. Because I'm not in the staff i couldnt post into the town crier.

      in Stronghold 2

×
×
  • Create New...