StrongholdNation Community FAQ

1. Do I have to register?

No, you do not have to register. You need only register if you wish to actively participate in our community. If you do register, you are not required to use your real name, however, you must have a working email address.

2. I've lost access to my account, what can I do?

If you have lost access to your account, then you can use the forgotten password feature here. If you do not have access to the email associated with your account, or are having additional problems, you can contact us. We will do our very best to assist you. Please do not create an additional account, as this is against the terms of service you agreed to when initially registering.

3. Why can't I login, even though my username and password are correct?

The login details on our site are CasE SenSiTivE. Please ensure that you are entering them correctly. If you still cannot login, please contact us and let us know what is happening so we can look into it.

4. I would like to submit an article for the site. Where do I go?

To submit an article, please send it to a member of our management team over a personal message. Our staff will review your work and give you some feedback prior to posting it. If you are not yet registered, please do so.

5. What is reputation and how can I get it?

Reputation is a way of acknowledging helpful users, it can be given to or taken from users based on how helpful their responses are on the forum. You can alter the reputation of other users by pressing an icon next to the "Was this post helpful?" section in a topic. Up rep should be given whenever a reply is useful or helped you out. Down rep should only be given when a reply is blatantly incorrect or pointless. It should not be used as retribution, or to indicate disagreement.

6. How do I find out who your staff members are?

You can view our staff team in its entirety here. If you are a registered user, you can click on "The moderating team" link on the forum, which will tell you which specific forums moderators lead.

7. How long will it take to review a file in your downloads section?

Normally, it takes between 24-48 hours to review a submitted file. Depending on the type of upload and the size, it may take slightly longer. Once this process has been completed, your file will be published. If your file has not been approved by this point, or you have additional queries, feel free to private message a moderator, or contact us.

8. What is BBCode, and how does it differ to html?

BBCode (or Bulletin Board Code) is the standard forum markup language used to format posts. It allows users to post links, emoticons and images without the danger of allowing HTML that could exploit the website. You can find the list of current supported BBCode here.

9. Can I use HTML as well as BBCode, or am I limited only to BBCode?

Unfortunately, due to the security issues of allowing HTML, you may only use BBCode.

10. Why are usernames in different colours?

This is due to the usergroup of each user on the site. You can view the forum index next to "Legend" to see these user group colours.

11. How do I insert emoticons, links or images into my forum posts?

This is done through BBCode. The currently supported emoticons can be viewed here.

12. How can I report problems to you?

If you are a guest, then please contact us. Otherwise, you also have the option of sending a personal message to a management team member or posting in our Site Questions/Support forum.

13. Some of your information is incorrect/outdated. Can you update it?

We most certainly can! Although our staff routinely check all articles to make sure they are up-to-date, occasionally one may miss our attention or we might forget to update something. Please contact us and let us know what it is you think needs changing!

14. How do I rename/delete my account or remove my posts?

As a general rule, user accounts are seldom renamed. Accounts at StrongholdNation do not, and will not get deleted, and posts will not get removed. Edit times are also restricted to prevent users from taking advantage of editing their own posts. For more information on this, please view this topic.

15. Why has my account been suspended?

There are many reasons your account may have been suspended. For a full reason, however, you can login to your account or check your email. You may also contact us for a further explanation. Please do not create a new account to do any of this.

16. How do I get my account unsuspended?

If your account was suspended temporary, it will be unsuspended automatically once the suspension has expired. We will not usually re-examine this duration. If you believe this circumstance should be reconsidered, please contact us and management will reconsider this decision on a case-by-case basis.

Permanently suspended users are not usually given access to their account again, without extenuating circumstances. Regardless, you must provide a clear reason why your account should be unsuspended.

17. Where can I send complaints or suggestions?

Please contact us and let us know. Thank you for trying to improve StrongholdNation.