StrongholdNation Community FAQ

  1. Do I have to register?
  2. I've lost access to my account, what can I do?
  3. Why can't I login, even though my username and password are correct?
  4. I would like to submit an article for the site, but I don't know how to. Where do I go?
  5. What is reputation and how can I get it?
  6. How do I find out who your staff members are?
  7. How long will it take to review a file in your downloads section?
  8. What is BBCode, and how does it differ to html?
  9. Can I use HTML as well as BBCode, or am I limited only to BBCode?
  10. Why are usernames in different colours?
  11. How do I insert emoticons, links or images into my forum posts?
  12. How can I report problems to you?
  13. What is your average support response time?
  14. How do I rename/delete my account or remove my posts?
  15. Why has my account been banned?
  16. How do I get my account unbanned?
  17. Where can I sent complaints or suggestions?
  • 1. Do I have to register?

No, you do not have to register. You need only register if you wish to actively participate in our community. If you do register you are not required to use your real name, however, you must have a working email address.

 

  • 2. I've lost access to my account, what can I do?

If your have lost access to your account, then you can use the forgotten password feature here. If you do not have access to the email associated with your account, or are having additional problems, you can submit a support ticket. Our staff will do their very best to assist you. Please do not create an additional account, as this is against the terms of service you agreed on when initially registering.

 

  • 3. Why can't I login, even though my username and password are correct?

The login details on our site are CasE SenSiTivE. Please ensure that you are entering them correctly. If you still cannot login, please submit a support ticket and provide additional information.

 

  • 4. I would like to submit an article for the site, but I don't know how to. Where do I go?

To submit an article, please send it to a member of our management team over a personal message. Our staff will review your work and give you feedback on hat needs to be approved. If you are not yet registered, please do so.

 

  • 5. What is reputation and how can I get it?

Reputation is a way of acknowledging helpful users, it can be given to or taken from users based on how helpful their responses are on the forum. You can alter other users' reputation by pressing an icon next to the "Was this post helpful?" in a topic. Up rep should be given whenever a reply is useful or helped you out. Down rep should only be given when a reply is blatantly incorrect or pointless. It should not be used as retribution, or to indicate disagreement.

 

  • 6. How do I find out who your staff members are?

You can view our staff team in its entirety here. If you are a registered user, you can click on "The moderating team" link on the forum, which will tell you which specific forums moderators lead.

 

  • 7. How long will it take to review a file in your downloads section?

Normally, it takes between 24-48 hours to review a submitted file. Depending on the type of upload and the size, it may take slightly longer. Once this process has been completed, you will receive an email. If your file has not been approved by this point, or you have additional queries, feel free to private message a moderator, or submit a support ticket. If you are still not experiencing the support you wish, please send an email to: lordchris [at] strongholdnation [dot] co [dot] uk.

 

  • 8. What is BBCode, and how does it differ to html?

BBCode (or Bulletin Board Code) is the standard forum markup language used to format posts. It allows users to post links, emoticons and images without the danger of allowing HTML that could exploit the website. You can find the list of current supported BBCode here.

 

  • 9. Can I use HTML as well as BBCode, or am I limited only to BBCode?

Unfortunately, due to the security issues of allowing HTML, you may only use BBCode.

 

  • 10. Why are usernames in different colours?

This is due to the corresponding user's usergroup. You can view the forum index next to "Legend" to see these user groups.

 

  • 11. How do I insert emoticons, links or images into my forum posts?

This is done through BBCode. The currently supported emoticons can be viewed here.

 

  • 12. How can I report problems to you?

If you are a guest, then please submit a ticket. Otherwise, you also have the option of sending a personal message to a management team member or posting in our Site Questions/Support forum.

 

  • 13. What is your average support response time?

Our average support response time is no longer than 32 hours under extentuating circumstances. Usually tickets are answered in under 24 hours, and any tickets which do not receive an answer in this timeframe are escalated automatically.

 

  • 14. How do I rename/delete my account or remove my posts?

As a general rule, user accounts are not renamed. Accounts at StrongholdNation do not, and will not get deleted, and posts will not get removed. Edit times are also restricted to prevent users from taking advatage. For more information, please see this topic.

 

  • 15. Why has my account been banned?

For the reason you have been banned, please login to view it, or check your email. If no message has been left, contact support who will be able to give you a clearer insight into the reason.

 

  • 16. How do I get my account unbanned?

If your account was banned temporary, this was a warning. We will not usually re-examine this duration. If you believe this circumstance should be reconsidered, please create a support ticket and management will reconsider this decision on a case-by-case basis.

Permanently banned users are not usually given access to their account again, without extenuating circumstances. Regardless, you must provide a clear reason why your account should be unbanned.

 

  • 17. Where can I send complaints or suggestions?

Please submit a support ticket and send complaints to our abuse department. Suggestions can be sent to the support department. Thank you for trying to improve StrongholdNation.